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www.ThreeWins.com

Three Wins is a simple, common sense philosophy based on the assumption that you are more successful and make faster progress towards your goals when everyone you deal with also Wins. Is this an impossibly idealistic concept? No. It works better than the "I Win so You Lose" mindset.

The Three Wins method was developed through service improvement in healthcare; and is a specific application of a broader body of knowledge called Improvement Science - and that applies to every process and system!

Click Here to get a free guide - the "First Ten Steps" of the Three Wins journey.

Click Here to get the primary tool of Improvement Science - the "Process Behaviour Chart".

"Three Wins: Service Improvement using Value Stream Design" is the story of how a small team of health care professionals re-invented the way they worked in order to deliver:

• Better working environment for themselves

• Higher quality of service for their patients

• Improved performance for their organisation.

Three Wins demonstrates the important role that front line staff play in leading innovation and service improvement. It highlights the importance of reflective practice, audit and research, and how these can bring benefits to everyone through process redesign.

"Three Wins" is for everyone engaged in customer service improvement, innovation and managing the human dynamics of change.

Three Wins: Service Improvement using Value Stream Design (S.R.Dodds)

To read more about the Three Wins approach click here

Recommendations ...

Alan Chapman www.businessballs.com on First Edition
"This remarkable book charts the successful redesign of the Vascular Surgery Outpatient Clinic at Good Hope Hospital, in North-East Birmingham from 2000-2004 where the team won the first Innovation Award for Service Delivery for the change and improvement that they achieved - notably resulting in the 'Three Wins': A better service to patients; a skilled, motivated and enthusiastic team; and a substantial saving in treatment costs.

The book successfully and sensibly relates the team's achievements to the methods that enabled them, with helpful references to relevant theories and methodologies, in a way that provides a framework for replicating the processes and 'three wins' in all sorts of other environments. This book will not only be a boon for health sector managers and change-drivers - its simple, logical intelligent lessons will be of value to everyone seeking to make positive change in organisations everywhere. Read more and buy this wonderful book."

To get a sample chapter just click here

To get your own copy now from Amazon click below

Three Wins: Service Improvement using Value Stream Design (S.R.Dodds)

Three Wins: Service Improvement using Value Stream Design (Second Edition) 103 pages.
ISBN: 978-1-84753-631-0